Release Notes

Gong call transcripts arrive in full

This release changes how Abloomify collects call transcripts from Gong. Busy days with many calls and imports that span weeks now bring in every recording, and the daily catch-up looks further back to fill any gap.

What's new

Complete Gong transcript collection

Call transcripts from Gong now cover every recording in a window, including windows with a large number of calls.

• Importing a long date range from Gong now picks up every call in the range, not only the first part of it.
• Large groups of calls that arrive together are all collected, and calls already stored are not processed again.

A longer daily catch-up

The daily check for missed recordings now has more room to recover.

• The daily catch-up reviews the previous 3 days of calls, up from 1.
• Integration status shows a failed run when Gong recordings cannot be retrieved, instead of reporting that there were no new recordings.

Who benefits

• Revenue and customer success leaders using Gong: call transcripts that are complete for the days and weeks you review.
• Admins running a Gong import: a long date range returns every call in it.
• IT leaders watching integration health: a failed run is reported as failed.

Try it

• Open Integrations and check the Gong connection status.
• Run a manual import from the Gong integration page for a date range you want to review.
• Look at the call transcripts for a busy day and confirm every call is there.

See which employees are running an outdated Device Agent

This release adds the installed agent version to the Device Agent Coverage view. You can now tell, for every employee, whether each of their devices is current, and filter down to the ones that need an update.

What's new

Agent version on every device in Device Agent Coverage

Device Agent Coverage still shows one row per employee, and each row now carries the version of the agent on every device.

• A new Agent Version column shows one chip per device, in the same order as the Device Agents column.
• Chips are green, amber, red, or grey, using the same recommended-version guidance as the Device Agents tab.
• Hovering a chip shows the device, operating system, version, and status. Device Agents tooltips now list the version on each line too.
• Devices with no reported version show as grey and are never counted as outdated.

A Needs update filter

You can narrow the coverage list to the employees whose machines are behind.

• The new Agent Version filter offers Needs update, Up to date, and Version unknown, each with a count.
• A red "N need an update" chip appears in the summary line when any device is outdated.

Version data in the Excel export

The coverage export carries the same information, so you can share it without screenshots.

• The Employees sheet adds Agent Versions and Need Update columns.
• The Device Agents sheet adds Version and Version Status columns.

Who benefits

• IT leaders rolling out Device Agents: a per-employee list of who still needs an update.
• Admins chasing stragglers: a filter that goes straight to the affected employees instead of scanning every row.
• Teams reporting upward: version status in the Excel export, ready to share.

Try it

• Open Device Agents, then the coverage view, and check the Agent Version column.
• Set the Agent Version filter to Needs update to list the employees with outdated devices.
• Export the report to Excel and review the new version columns.

See how many device licenses are over or unused

This release adds license counts to the device usage bars in Plan & Billing, so you can see how far over or under each purchased line you are. Device Agents also gets a clearer error state on the Overview and a Needs action list that leaves out agents that stopped reporting long ago.

What's new

Over and unused counts in Plan & Billing

Device agent usage in Plan & Billing now says how many licenses are over or unused on each line.

• Each bar shows a count such as "3 over" or "12 unused" next to the percentage.
• When additional devices share the first-device allowance, the unused count on the first bar takes them into account.

A Retry button on the Device Agents Overview

The Device Agents Overview now tells you when its data did not load.

• If the agent, employee, or organization lists fail to load, an error message with a Retry button replaces the charts.
• You no longer see empty or zero-value charts that look like real data.

A shorter Needs action list

The Needs action list on Device Agents now focuses on agents that are still reporting.

• Agents with an error status appear only if they reported in the last 30 days.
• Old extension-only rows from shared or re-imaged laptops no longer pile up in the list.

Who benefits

• Finance and billing owners: a direct read on how many device licenses are over or unused on each line.
• IT leaders managing Device Agents: an error message with a way to retry, instead of charts that look empty.
• Admins working the Needs action list: fewer stale rows to sort through before reaching the agents that need attention.

Try it

• Open Plan & Billing and check the device usage bars for over and unused counts.
• Open Device Agents and use Retry if the Overview shows an error.
• Review the Needs action list for agents that reported in the last 30 days.

See which employees have a Device Agent, and what you are billed for

This release adds a coverage view to Device Agents, so you can see which employees have one device, several, or none. Plan & Billing now reports first devices and additional devices separately, and seat changes only count the devices that are actually billed.

What's new

A coverage report on the Device Agents overview

The Device Agents overview now has three clickable charts that open a per-employee report.

• Charts cover employees, device assignments (1st, 2nd, 3rd, 4th, 5th or more, and unassigned), and agent types by operating system, with and without the Chrome extension.
• Each chart has an Active or All toggle, and the legend shows counts.
• Clicking a slice, a legend entry, or the new View Coverage Report button opens the report with filters and physical and virtual device counts.
• Each row links to the employee's agents, and the report exports to Excel.
• Archived agents and agents on terminated employees are never counted.

First and additional devices in Plan & Billing

Device agent usage in Plan & Billing is now split into first device and additional devices.

• At most two devices per employee are billed: one first device and one additional device.
• Accounts without an additional device allowance see no change in their over-limit status.
• Each usage tooltip lists exactly the devices its bar counts.

Seat minimums that match billed devices

Adjust Seats and the plan-change grid on the pricing page now require seats only for billed devices whose allowance comes from the seat count.

• Third devices and devices belonging to former employees no longer raise the minimum.
• If usage cannot be loaded, the minimum stays at the current seat count and the device usage bars say usage is unavailable.

Who benefits

• IT leaders rolling out Device Agents: a per-employee view of who is covered, who has several devices, and who has none.
• Finance and billing owners: device usage that separates first and additional devices and matches what is billed.
• Admins changing seats: minimums that no longer count unbilled devices.

Try it

• Open Device Agents and click a slice on the overview, or select View Coverage Report, then export the result to Excel.
• Open Plan & Billing and hover over the device usage bars to see which devices each one counts.
• Open Adjust Seats to see the seat minimum based on billed devices.

Activity Log sessions end when a device goes quiet

This release fixes how the Activity Log measures how long a work session lasted. A session could previously keep running until the next time a device sent an update, so time when a computer was shut down, asleep, or unreachable sometimes got counted as part of the session. Session lengths now end at the last real signal from the device.

What's new

Sessions end when a device goes offline or to sleep

Activity Log sessions now end at the point a device stops responding, instead of continuing until it sends another update.

• A session no longer keeps counting time after a device is shut down or stops responding; it ends at the last activity received.
• Waking a device from sleep starts a new session, so time spent asleep is not added to the session before it.
• In one case, a session that had shown eight hours of continuous activity now correctly shows under three minutes.

Who benefits

• Managers and team leads reviewing the Activity Log: session lengths reflect real activity, not time after a device stopped responding.
• Admins investigating unusual activity reports: fewer sessions inflated by a shutdown, sleep, or a dropped connection.

Try it

• Open Activity Log and check a session that spans a shutdown or sleep period for the corrected duration.
• No setup needed: the fix applies automatically to activity going forward.

Google Workspace directory field mapping arrives for admins

This release lets admins choose exactly which Google Workspace directory fields fill in Division, Department, Team, and Office, instead of Abloomify guessing. It also keeps Company Structure edits from losing your place, adds bulk delete for org units, and fixes several smaller issues in Roles & Permissions, org chart exports, and the macOS device agent. Each change is available now.

What's new

Map Google Workspace fields to your org structure

Google Workspace sync now follows an admin-configured mapping instead of guessing which field goes where.

• Admins can map Google Workspace directory fields, including department, employee ID, building ID, and the levels of your organizational hierarchy, to Abloomify's Division, Department, Team, and Office fields, per connection.
• A preview shows what each Google field contains before the mapping is saved.
• Employees synced from Google Workspace now stay linked to the departments and teams already created in Company Structure, instead of drifting to duplicates.
• Employee numbers entered by hand are no longer overwritten when a sync finds no value from Google.

Company Structure edits hold their place

Editing your org structure no longer resets you back to page one or collapses what you had open.

• Renaming or editing a team, department, division, or office keeps the page, open sections, and current view exactly where you left them.
• Admins can bulk delete multiple teams, departments, divisions, or offices at once, with a confirmation step before anything is removed.
• The active tab in company settings is now saved in the page's URL, so a reload or a shared link opens to the right tab.

Fixes in Roles, org charts, and device agents

A handful of smaller fixes landed across Roles & Permissions, org chart exports, and the macOS device agent.

• Role cards in Roles & Permissions now show the same active-employee count as the employee table.
• Hovering an avatar in Roles & Permissions now shows the employee's preferred name.
• Org chart exports no longer break when a teammate's profile photo fails to load; a placeholder appears instead, and the exported image now captures the full org chart.
• A failed org chart download now shows a visible error instead of failing silently.
• The recommended macOS device agent, version 1.16.1, fixes a permission prompt that could interrupt setup.

Who benefits

• Admins configuring Google Workspace sync: choose exactly which directory fields set division, department, team, and office, with a preview before saving.
• Admins managing Company Structure: edit and bulk delete org units without losing your place, and share direct links to a specific settings tab.
• HR and IT admins relying on Google Workspace sync: employees stay linked to existing departments and teams, and employee numbers entered by hand are no longer overwritten.
• Anyone using Roles & Permissions or org chart exports: see accurate employee counts, preferred names on hover, and exports that hold up even when a profile photo fails to load.
• Teams using the macOS device agent: a fixed permission prompt keeps setup moving.

Try it

• Open a Google Workspace connection's settings to map directory fields to Division, Department, Team, and Office.
• Edit or bulk delete teams, departments, divisions, or offices in Company Structure without losing your place.
• Check Roles & Permissions for accurate active-employee counts and preferred names on hover.
• Export your org chart and confirm it includes the full chart and handles a missing profile photo cleanly.
• Update the macOS device agent to 1.16.1 if setup previously showed a permission prompt.